Privacy Policy

Last Updated: September 12, 2026

At OQVANE, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit, use, or make a purchase through our online store, how we use that information, and the circumstances in which it may be shared.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

Information We May Collect

Depending on how you interact with our store, we may collect information including:

• Your name
• Billing and shipping addresses
• Email address
• Telephone number
• Order and transaction information
• Products purchased or viewed
• Payment-related information
• Customer service messages and communications
• IP address
• Browser type and device information
• Website usage and interaction data
• Information collected through cookies and similar technologies

We only collect information that is reasonably necessary to operate our store, provide services, process transactions, communicate with customers, and fulfill other legitimate business purposes.

Information You Provide to Us

You may provide personal information when you:

• Place an order
• Create or manage an account
• Contact our customer service team
• Sign up for promotional emails
• Submit a product review
• Participate in a promotion, contest, or giveaway
• Complete a form or otherwise communicate with us

Payment Information

Payments made through our store are processed using Shopify and/or third-party payment providers available through our ecommerce platform.

We generally do not directly retain complete payment card details on our own systems. Payment information may be collected and processed by the applicable payment processor in accordance with its own privacy policy, security procedures, and legal requirements.

How We Use Personal Information

We may use the information we collect for purposes such as:

• Processing and fulfilling orders
• Processing payments
• Arranging shipping and delivery
• Sending order and shipping notifications
• Responding to customer inquiries
• Managing returns, refunds, and exchanges
• Preventing fraud and unauthorized transactions
• Maintaining and improving our website
• Understanding customer preferences and website usage
• Improving our products and services
• Providing personalized shopping experiences
• Sending promotional communications where legally permitted
• Measuring website and advertising performance
• Maintaining business and financial records
• Complying with applicable laws and legal obligations

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, analytics tools, and other similar technologies.

These technologies may help us:

• Keep items in your shopping cart
• Remember your preferences
• Understand how customers use our website
• Improve website functionality
• Analyze website traffic and performance
• Measure advertising and marketing campaigns
• Provide relevant content or advertising where permitted

The availability of cookie controls and privacy choices may depend on your location and applicable law.

Shopify and Third-Party Service Providers

Our online store is powered by Shopify. Shopify and other service providers may process certain information on our behalf or as necessary to provide their services.

We may work with third-party providers for services such as:

• Payment processing
• Shipping and delivery
• Order fulfillment
• Website hosting and technology
• Analytics
• Marketing and advertising
• Customer support
• Fraud detection and prevention
• Other services necessary to operate our business

These providers may access or process personal information only as reasonably necessary to perform their services or as otherwise permitted by applicable law.

When We May Share Information

We may share personal information with service providers, business partners, and other parties when reasonably necessary to operate our store and provide services to you.

We may also disclose information when we believe it is necessary to:

• Comply with applicable laws or regulations
• Respond to valid legal or governmental requests
• Detect, investigate, or prevent fraud
• Protect our business, customers, property, or legal rights
• Enforce our agreements and policies
• Complete a merger, acquisition, sale, financing, or other business transaction
• Fulfill another purpose authorized or requested by you

We do not ordinarily sell customer information as a database for monetary consideration. However, certain privacy laws may classify advertising-related data sharing or disclosures as a "sale" or "sharing" of personal information. Where required, we will provide applicable privacy choices and opt-out options.

Marketing Communications

If you choose to receive marketing communications from us, we may contact you about:

• New products
• Special offers
• Promotions and discounts
• Product updates
• Store announcements

You can unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the message.

Please note that even if you opt out of marketing communications, we may still send necessary transactional or service-related messages, such as order confirmations, shipping notifications, refund information, or important account communications.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for legitimate business purposes, including:

• Completing transactions
• Providing customer services
• Maintaining business and financial records
• Handling returns and disputes
• Preventing fraud
• Complying with legal and regulatory requirements
• Enforcing contracts and agreements

The length of time information is retained may vary depending on the type of information, the reason it was collected, and applicable legal requirements.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing electronic information is completely secure. Therefore, we cannot guarantee absolute security of your information.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Ask how your personal information is collected and used
• Opt out of certain marketing communications
• Opt out of certain data sharing or targeted advertising where applicable
• Withdraw consent where processing is based on consent

Additional rights may be available depending on your state, country, or other applicable jurisdiction.

To submit a privacy-related request, contact us at:

Email: kennethgeraldfrank@gmail.com

For certain requests, we may need to verify your identity before completing the request.

Children's Privacy

Our website is not intended for children who are not legally permitted to make purchases without the involvement of a parent or legal guardian.

We do not knowingly seek personal information from children for the purpose of independently completing purchases through our store.

International Customers

If you access or use our website from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other countries where we or our service providers operate.

Privacy and data-protection laws may differ between countries. Where required by applicable law, we will take appropriate measures regarding the transfer and processing of personal information across borders.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or applicable legal requirements.

When we make changes, we will publish the updated policy on this page and revise the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

OQVANE
971 US Highway 202 N APT 4659
Branchburg, NJ 08876
United States

Email: kennethgeraldfrank@gmail.com
Phone: 908-593-1988