We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kennethgeraldfrank@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kennethgeraldfrank@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kennethgeraldfrank@gmail.com.

Refund & Return Policy

Last updated: September 12, 2026

At OQVANE, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the terms below.

Return Window

You may request a return within 30 days of the date your order was delivered.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be in the original packaging, where applicable.
• Include all original accessories, tags, manuals, and promotional materials, where applicable.
• Not show signs of use, damage, alteration, or misuse.
• Be returned with proof of purchase or your order number.

Non-Returnable Products

For health, hygiene, safety, and product-integrity reasons, certain products may not be eligible for return once opened or used, including certain:

• Beauty and skincare products
• Cosmetics
• Fragrances and perfumes
• Supplements and ingestible products
• Personal-care products
• Products with broken or removed safety seals

Products that are defective, damaged, incorrect, or materially different from what was ordered may still be eligible for a refund or replacement, subject to applicable law.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives damaged, defective, incomplete, or you receive the wrong product, contact us as soon as possible and preferably within 7 days of delivery.

Please provide:

• Your order number
• A description of the problem
• Clear photographs of the product and packaging
• Any other information reasonably required to investigate the issue

We may offer a replacement, store credit, partial refund, or full refund depending on the circumstances.

How to Request a Return

To request a return, contact us at:

Email: kennethgeraldfrank@gmail.com
Phone: 908-593-1988

Please include your order number and the reason for your return.

Do not send a return to the warehouse address until our customer service team has provided return instructions. We may provide a different return address depending on the product and return circumstances.

Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer law, the customer is generally responsible for return shipping costs.

If we determine that the item was defective, damaged in transit, incorrectly shipped, or otherwise our responsibility, we may provide return instructions or reimburse reasonable return shipping costs.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear in your account depends on your bank, card issuer, payment provider, or other payment method.

Original shipping charges are generally non-refundable unless the refund is required because the order was defective, damaged, incorrect, cancelled by us, or otherwise required by applicable law.

Exchanges

If an eligible item needs to be exchanged, please contact us before sending anything back.

Depending on inventory availability, we may provide an exchange, replacement, refund, or another appropriate resolution.

Order Cancellation

If you want to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation after an order has entered processing, fulfillment, or shipment.

If an order cannot be cancelled because it has already been shipped, the order may need to be handled under our return policy.

Refunds for Shipping Delays or Unavailable Products

If we learn that we cannot ship an order within the timeframe stated on our website, we will contact the customer regarding the delay and, where required by applicable law, provide the customer with the appropriate option to cancel the order and receive a refund.

Final Sale Items

If an item is specifically identified on the product page as Final Sale, it may not be eligible for return except where the item is defective, damaged, incorrectly supplied, or where applicable law provides otherwise.

Fraudulent or Abusive Returns

We reserve the right to investigate and refuse returns or refunds where there is reasonable evidence of fraud, abuse, repeated misuse of our return policy, product tampering, or other unlawful activity, subject to applicable law.

Statutory Consumer Rights

Nothing in this policy is intended to remove, restrict, or override any consumer rights that cannot legally be excluded or limited.

Contact

OQVANE
971 US Highway 202 N APT 4659,
Branchburg, NJ 08876
United States

Email: kennethgeraldfrank@gmail.com
Phone: 908-593-1988