Shipping policy

Shipping Policy

Last Updated: September 12, 2026

Thank you for shopping with OQVANE. We are committed to processing and shipping your orders as efficiently as possible. Please review the information below to understand our shipping and delivery procedures.

Shipping Location

Orders are shipped from our fulfillment/warehouse location:

OQVANE
971 US Highway 202 N APT 4659
Branchburg, NJ 08876
United States

Order Processing

Orders are normally processed within 1–3 business days after your payment has been successfully received.

Our business days are Monday through Friday, excluding applicable U.S. holidays. Orders placed during weekends or holidays will generally begin processing on the next available business day.

Processing times may occasionally take longer due to:

  • Major holidays
  • Promotional campaigns or special sales
  • Higher-than-normal order volumes
  • Inventory or fulfillment issues
  • Shipping carrier disruptions
  • Severe weather conditions
  • Other circumstances outside our reasonable control

Estimated Delivery Times

Once an order has been fulfilled and handed over to the shipping carrier, estimated delivery times are:

U.S. Orders: Approximately 3–8 business days

International Orders: Approximately 7–15 business days

International delivery times can vary depending on the destination country, carrier, customs procedures, and other circumstances.

Please understand that these timeframes are estimates and are not guaranteed delivery dates, unless a guaranteed shipping service is specifically offered and purchased at checkout.

Actual delivery times may vary.

Shipping Confirmation and Tracking

After your order has been shipped, we may send you a shipping confirmation email containing tracking information, when tracking is available.

Please note that tracking information may not appear immediately. It can take some time for the carrier to receive, scan, and update the shipment in its tracking system.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at the time of checkout.

If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping costs may be required before the order can be shipped again.

If you realize that your shipping information is incorrect, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order has entered the shipping process.

Lost, Stolen, or Missing Packages

If the carrier's tracking information indicates that your package has been delivered but you cannot find it, we recommend checking the following locations first:

  • Mailbox or usual delivery area
  • Building reception or mailroom
  • With other members of your household
  • With nearby neighbors
  • With the shipping carrier

You may also contact the carrier directly to request additional information or assistance.

We will reasonably cooperate with carrier investigations when appropriate. However, once the carrier confirms delivery to the address provided at checkout, OQVANE cannot guarantee reimbursement for packages that are subsequently lost or stolen after confirmed delivery.

Shipping Delays

Delivery may occasionally be delayed because of circumstances such as:

  • Carrier-related delays
  • Severe weather
  • Customs inspections or clearance
  • Incorrect or incomplete shipping information
  • Holidays and increased shipping volumes
  • Operational interruptions
  • Other circumstances beyond our reasonable control

If we become aware that an order cannot be delivered within a timeframe that we have specifically promised, we will contact the affected customer and provide any remedies required under applicable law.

International Shipping

Customers placing international orders are responsible for ensuring that the products they purchase are permitted for import into their destination country.

International shipments may be subject to additional charges, including:

  • Customs duties
  • Import taxes
  • VAT/GST
  • Brokerage charges
  • Customs clearance fees
  • Other government-imposed fees

Unless otherwise stated during checkout, these charges are generally the responsibility of the customer.

International shipments may also be inspected, held, or delayed by customs authorities.

Shipping Restrictions

Some products may not be eligible for shipment to certain countries or locations due to carrier restrictions, customs requirements, product-specific regulations, or applicable laws.

If we determine that an order cannot legally or reasonably be shipped to the selected destination, we may cancel the affected order and issue an appropriate refund.

Out-of-Stock Products

Although we make reasonable efforts to maintain accurate inventory information, an item may occasionally become unavailable before an order is shipped.

If this occurs, we may contact you to discuss available options, which may include:

  • Waiting for the item to become available
  • Accepting an appropriate substitute
  • Canceling the affected item and receiving a refund

Contact Us

If you have questions regarding shipping, delivery, or your order, please contact us:

Email: kennethgeraldfrank@gmail.com
Phone: 908-593-1988

OQVANE
971 US Highway 202 N APT 4659
Branchburg, NJ 08876
United States